AUDIENCE SERVICES REPRESENTATIVE

Submitted by fest500 on Thu, 01/11/2018 - 3:18pm

The Chicago Humanities Festival connects people to the ideas that shape and define us, and promotes the lifelong exploration of what it means to be human. CHF fosters curiosity, celebrates creativity, explores the boundaries of contemporary knowledge and culture, and challenges us to see ourselves and the world anew.

We produce more than 140 programs annually, reaching a live audience of nearly 50,000 adults and 12,000+ youth (primarily from Chicago Public Schools). In our 27 year history, we have presented over 3,000 outstanding speakers, including: 10 Nobel Laureates; 73 Pulitzer Prize winners; 56 MacArthur “Genius” Fellows; 34 Academy Award, Tony, and Grammy winners; and 18 James Beard Award winners. Our dedicated YouTube channel has had over 4.4 million views. Additional information is available at chicagohumanities.org.

2018 Chicago Humanities Festival springfest dates: April 27 – 30
Employment Contract: Wednesday, March 14 – Friday, May 4

Position Description:
Audience Services Representatives (ASRs) are the frontline voice of CHF. Box office staff is multifaceted. They provide the highest level of customer service to people of all ages and abilities; they lead volunteers; they troubleshoot technology; they work independently and as a team. These part-time hourly, seasonal positions begin mid-March and end in early May, working daytime weekday hours in the office, with evening and weekend availability required during Festival events. Training and orientation begins March 14, which will be compensated. Box office business hours are Monday through Friday 10 AM – 5 PM, and ASRs’ schedules can be set within those parameters. Evening and weekend hours during the Festival will vary based on venue assignment.

Responsibilities:

  • Processing ticket orders by taking calls, processing cash and credit card transactions, mailing tickets
  • Carefully maintaining all customer records in CHF’s ticketing software, SRO4
  • Leading as a Box Office Manager at event venues
  • Training and supervising volunteers at event venues
  • Providing excellent customer service over the phone and in person
  • Acting as a representative of the Chicago Humanities Festival and its programs
  • Fulfilling requests for accessible accommodations
  • Expanding our membership program by informing our audience about its benefits
  • Assisting the Director of Audience Services and CHF administrative staff on projects as assigned

Applicants must possess:

  • Experience in theater box office or customer service
  • Tech-savvy with solid computer, data entry, and database management experience
  • A professional demeanor with good communication skills
  • A demonstrated commitment to excellent customer service
  • Ability to multi-task with accuracy and attention to detail in a fast-paced environment
  • Ability to lead and work as part of a team
  • Flexibility, resourcefulness, and assertiveness in problem solving
  • High energy, a positive personality, and grace under pressure
  • An interest in working in the arts or cultural industry
  • Helpful, though not required:
  • Familiarity with Chicago cultural venues
  • Training in disability awareness, CPR, or American Sign Language
  • Ability to speak conversational Spanish a plus

How do I apply?
Email the following materials on or before Wednesday, January 31, 2018.
Letter of interest, Résumé, Contact information for 3 professional references

To: Travis Whitlock, Manager of Audience Services
audiencejob@chicagohumanities.org
Indicate “2018, [Last Name]: ASR Application” in the email subject line.

*Email applications only. No phone calls please.
The Chicago Humanities Festival is an Equal Opportunity Employer

Contact Information
Contact Name: 
Travis Whitlock