Membership Engagement Coordinator | The Arts Club of Chicago

Employer:

Since 1916, The Arts Club of Chicago has been a preeminent exhibitor of international art, a forum for established and emerging artists, and a celebrated venue for performers from around the world. For over 95 years, The Arts Club has opened its membership to artists and patrons of the arts, and its exhibitions to the public. At its inaugural meeting, the mission of the Club was defined as: "to encourage higher standards of art, maintain galleries for that purpose, and to promote the mutual acquaintance of art lovers and art workers."

 

Job Description:

The Membership Engagement Coordinator will be responsible for managing and cultivating all aspects of the membership, including soliciting and greeting new members, overseeing and scheduling Membership and Reception Committees, running tours of the Club, answering all queries regarding membership status, organizing membership-driven events, and generally attending to the needs of Club members. The Membership Engagement Coordinator will also manage the Board of Directors, cultivating relationships between staff and Directors, identifying potential Directors, as well as planning Board meetings, Board retreats, and the Annual Meeting of the Membership. She or he will work with the Director to establish and implement strategies for tracking of member interests and capacities, as well as promoting internal programs and events to the membership. This is a full-time, non-exempt position with benefits.

 

Salary Range: $42,000-45,000 or commensurate with experience

Start Date: summer 2018

Reports to: Executive Director

 

Responsibilities:

  • Work with the Director and Committee Chairs to receive, track, and review membership applications

  • Oversee activities of the membership committee, including providing committee with application materials, keeping minutes at meetings, anticipating schedule, tracking attendance, and facilitating communication between Chairs and committee members

  • Cultivate relationships with new members and help to integrate them into club life

  • Work with the Director to engage Board of Directors, identify members with leadership capacity, and oversee logistics for Board meetings and retreats

  • Schedule and direct meetings of the Membership Committee, including the collection, preparation, and dissemination of membership applications to committee members, drafting the agenda, recording of minutes, and follow-up on any outstanding issues

  • Maintain membership database, including tracking of member interests and attendance; develop reports to analyse club activity and member participation

  • Answer any questions from public and membership regarding application process, membership class requirements, and dues. Respond to all emails sent to membership@artsclubchicago.org. Send applications as requested by membership.

  • Design and update marketing materials pertaining to the membership

  • Communicate with the Executive Committee regarding the recommendations of the Membership Committee

  • Act as primary contact for members and potential members seeking information or wishing to express feedback

  • Draft and send acceptance packets to all newly-accepted members including acceptance letter from membership Committee chair, invoices, House Rules, information packet

  • Draft and send follow up letters, programming calendars, and directories to paid new members.

  • Plan and oversee new member events, as well as events in which member development is possible

  • Check members in to programs in order to develop rapport with and knowledge of memberships

  • Organize the Reception Committee, coordinate social events for new and existing members, including opening tea receptions for exhibitions and new member tours. Determine events/programs that need Reception Committee hosts, and coordinate with these hosts for each event, including designing an event invitation.

  • Schedule and Plan annual meeting of the membership, including production and circulation of agendas and supporting materials

  • Direct the production of the Annual Report

  • Formulate membership surveys, analyze results, and implement new membership-building strategies and initiatives.

 

 

 

Requirements
Skills & Qualifications: 

Requirements:

  • BA required

  • At least 4 years experience in administrative capacity at a non-profit

  • Experience with member management, event planning and/or arts administration

  • Demonstrated experience in using databases to mine, analyze, model plan and execute strategies and tactics that increase member/customer engagement

  • Strong analytical and problem-solving skills

  • Excellent customer service and interpersonal skills

  • Effective communication, verbal, and written skills

  • Strong organizational skills

  • Proactive problem-solver who takes initiative to accommodate needs of members and support the institution’s broader mission

  • Sociable person who enjoys meeting new people

  • Willing to take on a variety of tasks and collaborate with staff and volunteers

  • Competency with computers, including Microsoft Word, Excel, Adobe Suite, Mailchimp, Twitter, Facebook, and other social media

  • Knowledge of the arts preferable

To Apply: 

Interested candidates should send a cover letter, resume, and contact information for 2 professional references to Janine Mileaf, Director, The Arts Club of Chicago, 201 East Ontario, Chicago, IL 60611 or via email to information@artsclubchicago.org.

Contact Information
Contact Name: 
Daly Arnett
Contact Phone Number: 
3127873997