Volunteer Coordinator | Chicago Fringe Festival

Submitted by acauley on Mon, 02/26/2018 - 12:47pm

Volunteer Coordinator

The Chicago Fringe Festival (CFF) is a nonprofit organization dedicated to creating a unique opportunity for artists and patrons alike to perform and enjoy intimate, boundary-pushing theatre. We produce an uncensored and non-juried festival which showcases 24 performing groups over 5 days in five non-traditional theatre spaces. All performers are selected by first come, first serve and lottery. We return 100% of our ticket sales to the artists. And we keep the tickets prices low to provide access to the arts to the widest audience possible.

Established in 2010, CFF is currently produced by an all-volunteer staff which is dedicated to furthering the mission of CFF in this rapidly expanding stage of our history. Working with CFF is a great way to get involved with a fun and hard-working group of arts administrators and producers, to have a direct and immediate impact on the success of the festival through a collaborative but empowering work environment, to develop valuable skills and experience, and/or to connect with a wide range of artists, community members, business owners, etc.


The Volunteer Coordinator is a year-round position that is responsible for recruiting 100+ fringe festival volunteers and training, scheduling and supervising a team of 50+ front of house volunteers (venue managers, box officers, fringe centralites, photographers, runners, etc.). The Volunteer Coordinator will work closely with the Box Office Manager, Fringe Central Coordinator, Business Manager and Production Team to maintain a positive and effective festival experience.



The successful candidate will perform a wide range of duties, including but not limited to:

  • Organizing and managing the Fringe Volunteer Program
  • Liaising with and advising all Fringe departments on volunteer needs, training and schedules
  • Creating a positive experience for all Fringe volunteers through effective communication and volunteer appreciation initiatives
  • Recruiting 100+ volunteers through active outreach to past volunteers, online postings and social media, etc.
  • Maintaining reliable and accurate volunteer records and schedules in Volgistics and Excel
  • Planning and executing of volunteer training sessions
  • Maintaining a presence in the Volunteer Hub during the festival to check in volunteers for each shift, create a welcoming atmosphere and troubleshoot any issues that arise
  • Supervising the Front of House volunteers in partnership with the Box Office and Fringe Central Managers
  • Monitoring and filling last-minute volunteer shift vacancies
  • Mediating volunteer disputes and implementing volunteer discipline protocols when necessary
  • Coordinating and responding to a high volume of phone and e-mail inquiries
  • Other administrative and office duties as required, including completion of a final survey and  report



  • Volunteer management experience, preferably at a festival, including the ability to assess volunteers’ skills and manage large groups of people
  • Knowledge of the different elements of a volunteer program, including recruitment, scheduling, and training, and understanding of the volunteer experience
  • Exceptional written and verbal communication skills, including facilitating and mediating
  • Strong leadership, motivational, delegation and organizational skills
  • Computer skills, including Excel and Word. Database experience a plus.
  • Cash handling skills, with specifically box office experience preferred
  • Self-starter with the ability to troubleshoot quickly, creatively and independently
  • Ability to work under pressure with grace and a sense of humor, both independently and on a team
  • Familiarity with fringe festivals and passion for the arts.


Time Commitment:

About 3-5 hours a week in the off season, 5-10 hours a week in May – June, 10-20 hours a week in July – August, full evening and weekend availability during the festival (August 30 - September 3). Monthly staff meetings and the post-mortem in October are mandatory. 



Stipend and Lots of Hugs


To Apply:

Interested Candidates should send a resume and cover letter to jobs@chicagofringe.org.

Contact Information
Contact Name: 
Amber Southall
Contact Email: